Frequently asked questions
What is a preorder?
A preorder allows you to purchase an item before its official release date. Your unit is reserved in advance and shipped as soon as our stock arrives from the distributor.
When will my preorder ship?
Preorder items are shipped once the product is released and received in our warehouse.
Can I cancel my preorder?
Preorder cancellations are accepted before the item is processed for shipment.
Will I receive tracking information?
Yes — you’ll receive a tracking link via email as soon as your preorder has shipped.
How can I contact support about my preorder?
You can reach us via our contact page or email. Please include your order number for a faster response.